I am very displeased with my MMOG host Hypernia.net right now. One day out of the blue I get an email saying my server was locking up, so they replaced it. The server with all my development tools and code, which took me a day to install, to say nothing of the valuable information that was on it. Nobody asked me what was on the server, or gave me a chance to copy off my data, what the correct solution was.
After two days of frantic support requests they finally put the old harddrive back, on a different mount. Because it’s an emergency request, and they claim it’s a software problem, they charge me an undisclosed fee on top of that. To say that pisses me off is an understatement. Two days time is hardly an emergency response time. How do they know it was a software problem? Nobody did any investigation that I am aware of. And I’m paying $150 a month for this thing. Why should I pay more, when I never asked that my server be replaced. Unless it was frozen for good, just reboot the damn thing, tell me that it’s locked up, and let me copy off my data or fix the problem.
Not only have I now lost two days of development access, I’ve already lost half a day of work trying to unsuccessfully reinstall everything. My apps won’t install on the new server for some reason. I think they restricted my access rights so I can’t install new applications. Without asking me, they installed two games under the Hypernia admin account, which run in the background. They waste memory, slow down the server, waste harddrive space, and are a security hole. I can’t uninstall them either.
I’m going to call and bitch about this. I expect to be credited for two days of hosting, plus no charge for putting the harddrive back, or else I’m changing providers.
One reply on “Getting screwed by Hypernia.net”
Its always the same story.
When you need something, it will fail. Right now I’m replacing some hardware parts of my PC and testing them all, because it is freezing randomly. I’ve tried mother board, memories, processor, power supply and now I’m trying something with my video board (changing the cooler).
Damn Murphy’s laws.
Well… any service from any internet provider is always a pain in the ass. At any place in the world you gonna have troubles with some type of internet services. They changes DNS without communicate, roll back old backups, have connection problems, security holes and a lot of other issues. That’s why usually the programmers shouldn’t take care of this kind of stuff. Those services take a lot of time to manage, configure and maintain.
Well, I wish you the best. Good luck.