I wrote an email to Newegg complaining that I was recharged a restocking fee for the defective part I got. I also suggested they pay back the $10 I had to pay to ship it back to them…
And they did it!
To say that’s suprising is an understatement since most companies won’t even bother to reply to your mail, much less refund anything.
I take back what I said about Newegg and will shop there in the future.
2 replies on “Newegg not so bad!”
I previously worked in the memory industry, and Newegg was our most worthy competitor (located right down the street in City of Industry). They generally treat their customers well and it shows on resellerratings.com and pricewatch.com. It’s a shady industry, and Newegg is one of the most trusted retailers.
Dearest Rakkar,
I know this response/comment may be a little late, but please take it sincerely. We truly thank you for allowing us to serve you better. We at Newegg simply want to ensure your complete and total satisfaction, so, if there is anything more we can assist you with, please feel free to contact us. You may reach William Lazaro, at 800-390-1119, extension 2051, or semd an email at williamlazaro@newegg.com.
Thank you, once again, for your time and understanding.
Sincerely,
Newegg Customer Support