I sent a complaint to Hypernia. At first they argued with me that they didn’t do anything wrong. So I sent this email:
[NameRemoved],
Suppose you decide to strike out on your own and start your own MMOG hosting company. Blizzard hired you as a trial to run one of their World of Warcraft servers. You hire an admin, who sees the server has a problem, so he puts a new computer in its place, but doesn’t copy over or install the old harddrive or install anything except a couple of games. Obviously your customers cannot play and you are flooded with support requests, cancellations, refunds, etc. Of course you cannot give them refunds, since you don’t even know who your customers are without your customer list. You get complaints with the BBB, chargebacks, etc.
So you send an email marked “Critical” to your system admin to put the old harddrive back in, but he takes two days to do it, during which time your business is going down the tubes. At last, when you get your system back up, it doesn’t work, as it is misconfigured such that you cannot install any of your old applications on it.
Would Blizzard hire you again? Would you hire this admin again?
This is what happened to me, except for Blizzard it’s my own company and my own MMOG.
So please in the future, ask support to not take any action on the server without prior notification and authorization. The proper way to handle the situation would have been to call me and say “Hey your server is locked up, what would you like to do?”
Right now since this is just a development server I only really lost one day of work, my bug database, about $500, and 3 days of access, rather than my whole business. But to trust my MMOG with Hypernia, as I was planning to do, I really hope this does not happen again.
And the response to this
Hi,
I didn’t think of it that way… you have a very good point.
Just do me a favor and always have backups because machines are machines and they either run well or break.
I’ve credited your account.
So at least this has been resolved. Still no working server though.